Return Policy

Last Updated:

Overview

At Ghivexonvak, we strive to deliver high-quality business cards that meet or exceed your expectations. However, we understand that issues may occasionally arise. This Return Policy outlines the procedures and conditions for returns and refunds.

Quality Guarantee

We guarantee the quality of our printing work. If you receive business cards that do not meet our quality standards due to printing errors, defects, or damage during shipping, we will work with you to resolve the issue promptly.

Return Eligibility

To be eligible for a return or reprint, your request must meet the following criteria:

• The order must have been placed within the last 30 days
• The issue must be due to a printing error, defect, or damage caused during production or shipping
• You must notify us of the issue within 7 days of receiving your order
• The items must not have been used or distributed

Non-Returnable Items

The following items are generally not eligible for return:

• Custom or personalized items where the error was in the design file you provided
• Items that have been used, damaged by the customer, or distributed
• Digital products or services
• Items returned more than 30 days after delivery
• Rush orders where the customer requested expedited service

Return Process

To initiate a return or request a reprint:

1. Contact us within 7 days of receiving your order at info@ghivexonvak.world or call +18009951555
2. Provide your order number and a detailed description of the issue
3. Include photographs clearly showing the problem (if applicable)
4. Our customer service team will review your request and respond within 2 business days
5. If approved, we will provide instructions for returning the items or arrange for a reprint

Reprints vs. Refunds

Depending on the nature of the issue, we may offer:

• Free Reprint: If the error is due to our mistake, we will reprint your order at no additional cost
• Partial Refund: If only a portion of the order is defective, we may offer a partial refund
• Full Refund: In cases where a reprint is not possible or desired, we may issue a full refund

Shipping Costs

If a return or reprint is approved due to our error:

• We will cover all return shipping costs
• We will cover the cost of shipping the replacement or reprinted order
• If you request a refund instead of a reprint, original shipping costs may not be refunded

Return Shipping Instructions

If you are asked to return items:

• Pack the items securely to prevent further damage
• Include a copy of your order confirmation or order number
• Use the return shipping label or method we provide
• Do not send items until you receive return authorization from us

Refund Processing

If a refund is approved:

• Refunds will be processed within 5-10 business days after we receive and inspect returned items
• Refunds will be issued to the original payment method used for the purchase
• You will receive an email confirmation once the refund has been processed

Damaged Items

If you receive damaged items:

• Contact us immediately (within 7 days of delivery)
• Take photographs of the damaged items and packaging
• Keep all original packaging materials
• We will arrange for replacement items to be shipped at no cost to you

Quality Disputes

If you are not satisfied with the quality of your order but it does not meet our standard return criteria, please contact us. We are committed to customer satisfaction and will work with you to find a mutually acceptable solution.

Contact for Returns

For all return inquiries, please contact us:

Ghivexonvak
117 9th St N, Great Falls, MT 59401, United States
Phone: +18009951555
Email: info@ghivexonvak.world

← Back to Home